Blu-ray and DVD Players

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For General Troubleshooting and Setup

Our Support & Service section has tools to help you troubleshoot and fix common problems, including answers to the most Frequently Asked Questions.

If you still can't find what you need, here are some alternatives:

  • Ask a question within our Community. It’s a great way to get answers and share your ideas.
  • E-mail us – we’ll respond to your question within 72 hours.
  • Call us directly. For phone support in the U.S. and Canada, dial 1-877-467-4289. We're here to assist you daily from 7 a.m. - 12 a.m. CT.
  • In Mexico, call 01-800-926-3000 daily from 7 a.m. - 12 a.m. CT.
  • In the United Kingdom, call 0800 028 1100 daily from 6 a.m. - 9 p.m. CT.