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Support & Service

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Product Information

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Find user manuals, quick setup guides, warranty info, FAQs and more for your Insignia product.

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Fill out a short form with a description of your problem. We'll respond within 2 business days.
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Popular Support Topics

Need a Remote Control Code?
Need a Remote Control Code?
Browse our official thread for support for your universal remote.
FAQs & Community Discussions
FAQs & Community Discussions
Get instant tech support with our ongoing conversations by joining the Insignia Community where you will find product help, troubleshooting tips and FAQs.
Channel Scanning Support
Channel Scanning Support
Learn how to set up your new TV using a Cable Box, direct Cable Connection, or Antenna.
Laptop Power Adapter Tip Wizard
Laptop Power Adapter Tip Wizard
Identify the correct tip for your laptop when using the Insignia Travel Laptop AC Power Adapter. Order additional tips if it was lost or not included in the Power Adapter package.

Other Support

Geek Squad® Protection Icon
Geek Squad® Protection
Most Insignia products are also eligible for our Geek Squad Protection, which is offered exclusively at Best Buy.
Parts and Accessories Icon
Parts and Accessories
Purchase replacement parts and accessories on our partner site partstore.com using the product's model number.
Ready to stream, right out of the box icon
Ready to stream, right out of the box
Plug the Roku Streaming Stick into any Roku Ready® Insignia® TV for instant access to some of the best streaming entertainment.
Replacement Remote Icon
Replacement Remote
Find a replacement Insignia Remote compatible with select Insignia TV's at BestBuy.com.

Additional Information


Warranty

If you purchased your Insignia product as new from one of the authorized retailers below, it comes with one of our standard warranties. First, use the site search capability at the top of the page to find your specific model, then navigate to the Support tab of the Product Detail page to review the warranty specific to your product.

Note: Most refurbished products (even if sold through an authorized retailer) are sold on an "As Is" basis without any representations or warranties of any kind, express or implied.


Authorized Retailers

If you purchased your product outside the US and Canada or at a retailer not listed above, contact the organization where you purchased the product for warranty information.


Accessibility Features

View products with accessibility features like text-to-speech and video descriptions. To learn more, see the products' user manual or contact us.


Looking to register your product?

There is no requirement to register your product with Insignia. For your convenience, if you purchased your product from Best Buy in the United States with a credit card, check or provided a Best Buy Reward Zone membership number, then we have a record of your purchase and nothing additional is required. However, we always encourage customers to keep a copy of their purchase receipt.

If you purchased your product in any other way or received your product as a gift, retain your purchase or gift receipt in a safe place. You will be asked to present your receipt/proof of purchase in order to obtain warranty service.


Open Source Software

For OPEN SOURCE SOFTWARE information refer to the on-screen display on your product. If you require additional information or you wish to receive the complete corresponding GPL or LGPL licensed source code, please call the Insignia support line at 1-877-467-4289. This source code is available for a period of three (3) years from the date of the distribution of this product by Insignia.